Refund Policy
At RC Soft, we strive to ensure customer satisfaction with every transaction. This Refund Policy outlines the terms and conditions under which refunds will be provided for recharges and transactions made through our platform.
1. Eligibility for Refunds
Refunds may be eligible under the following circumstances:
Failed Transactions: If a recharge or transaction fails due to a technical error or any other reason beyond the customer's control, a refund will be initiated.
Duplicate Transactions: In case of accidental multiple transactions for the same recharge, the additional amount(s) will be refunded.
2. Refund Process
To request a refund, customers must:
Contact Customer Support: Reach out to our customer support team within 7 days of the failed or duplicate transaction.
Provide Details: Include transaction ID, date of transaction, and any relevant details necessary for verification.
3. Refund Method
Refunds will be processed using the original payment method used for the transaction. The timeframe for receiving the refund may vary depending on the payment provider and method used.
4. Non-Refundable Circumstances
Refunds will not be provided in the following situations:
User Error: If the transaction fails due to incorrect information provided by the customer (e.g., wrong mobile number, incorrect operator selection).
Service Availability: Instances where recharge services are unavailable due to temporary maintenance or service disruptions beyond our control.
5. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team at Contact us. We are here to help resolve any issues promptly and ensure your satisfaction.
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